Identify it. Leverage it. Succeed with it. Net Promoter Score (NPS) is one of the most popular business metrics to gauge customer satisfaction and loyalty. With NPS, you can track customer sentiment and make decisions to improve it — and increase revenue. In this article, we’ll explore NPS and how you can leverage it for […]
Category Archives: CRM
Are you getting the most out of your CRM configuration? There are two types of staffing customers: those using an ATS that has CRM capabilities available and enabled and those leveraging a separate CRM for managing prospects and pipeline. Here, we’ll discuss challenges inherent in both situations—and how to solve them. 1. Your ATS Has […]