Identify it. Leverage it. Succeed with it. Net Promoter Score (NPS) is one of the most popular business metrics to gauge customer satisfaction and loyalty. With NPS, you can track customer sentiment and make decisions to improve it — and increase revenue. In this article, we’ll explore NPS and how you can leverage it for […]
Tag Archives: Technology
Safe and secure. Managed and analyzed. Data warehousing is essential for storing, managing, and analyzing large amounts of information. The amount of data your business generates will only increase — so it only makes sense to use a data warehouse to help you make better decisions and improve your operations. For staffing companies, a data […]
Both have pros and cons, but which one is right for your project? Efficiently and effectively implementing a software upgrade requires an efficient and effective project manager. But should that project manager be internal to your organization or external? It’s an important question, but many organizations don’t ask it. Instead, they choose an internal project […]
Part Two of a Two Part Series With time and research, you can put every piece together. In our previous post The Avalanche of Third-Party Tech, we discussed the enormous number of third-party technology options available to the staffing industry—and how having so many options can be both a blessing and a curse! Now we’ll […]
Part One of a Two Part Series So many staffing technology solutions is a good problem to have. Many core staffing platforms have consolidated, resulting in fewer available front- and back-office options. So how can a staffing company differentiate itself from competitors? One solution is third-party technology. In the past, the tech industry viewed staffing […]
Technology enables today’s staffing firms to survive and thrive Are the days of starting a staffing firm with one person, one phone number, and one email address over? No. Can that one firm compete? Also, no—unless it has a robust technology stack. That’s because: In previous blog posts, we discussed the huge number of third-party […]
Implementation, Planning
Prudent Planning for Software Success: Maximizing ROI in Post Implementation
Part Three of a Three Part Series Our previous blog posts covered new software system pre-implementation steps and avoiding the “productivity dip” that implementation can cause. Now that your system is up and running, let’s cover ways to maximize the return on your investment in it. These tips can help continue to drive your team’s […]
Part Two of a Three Part Series Our previous blog post covered new software pre-implementation steps. Now, let’s address one reason why staffing firms delay replacing outdated software: Fear of a “productivity dip.” What’s a Productivity Dip? A productivity dip is when a new software system causes users to take more time to complete typical […]
Part One of a Three Part Series Choosing new software for your business is one of the most important decisions you’ll make. Deciding how to ensure that your software’s implementation is successful—and how to help users quickly adapt to the change—are just as important. Planning for success starts prior to the implementation kick-off call. Ask […]
Are you getting the most out of your CRM configuration? There are two types of staffing customers: those using an ATS that has CRM capabilities available and enabled and those leveraging a separate CRM for managing prospects and pipeline. Here, we’ll discuss challenges inherent in both situations—and how to solve them. 1. Your ATS Has […]
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