A leading healthcare staffing provider partnered with Newbury Partners to transition from legacy systems to Bullhorn One (BH1). This staffing organization operates through four distinct business entities, each serving different healthcare markets while sharing a commitment to quality care and operational excellence.
With Newbury Partners’ expertise, the healthcare staffing provider successfully implemented BH1 across all four business entities, streamlined their middle office processes, and leveraged advanced features like Bullhorn Analytics and Onboarding Talent Edition (OTE). This strategic technology upgrade resuled in significant efficiency gains while maintaining high-quality service delivery.
The Obstacle
The healthcare staffing provider needed a strategic technology partner who could deliver a seamless transition while providing the expertise to maximize their investment in Bullhorn’s ecosystem.
Growth-Driven Transition Needs
As the healthcare staffing provider set its sights on expanding market presence and enhancing operational efficiency, their legacy systems—Bullhorn Back Office (BBO) and Nexus—could no longer support their strategic objectives.
The existing platforms created challenges for the Middle Office, particularly during billing cycles. Manual processes across their four business entities were becoming increasingly time-consuming as the organization continued to grow.
Technology Optimization Requirements
The healthcare staffing provider needed more than just a system upgrade; it needed a seamless transition to Bullhorn One (BH1) with automation baked into core processes. This included implementing advanced tools like Bullhorn Analytics, OTE, and Sense Journeys to support data-driven decision making.
The Solution
To meet the healthcare staffing provider’s objectives, Newbury Partners implemented Bullhorn One (BH1) across all four business entities, ensuring a smooth transition from their legacy systems. The Newbury team conducted a thorough analysis of the company’s existing processes and customized the BH1 system to align with their specific operational needs.
This customization included creating new workflows that mirrored the organization’s requirements and implementing automation for key tasks to reduce manual workload. Newbury Partners provided comprehensive training and support, ensuring the internal team gained a deep understanding of the system’s capabilities and could manage it independently.
Throughout the implementation, Newbury Partners maintained a sharp focus on keeping the project on track, managing multiple tasks efficiently to ensure a successful transition and rapid adoption of the new platform.
The Outcome
Our client’s transition to Bullhorn One, led by Newbury Partners, resulted in measurable positive outcomes across operations, system management, and company culture.
Operational Efficiency Gains
By automating manual processes and streamlining middle office operations, the healthcare staffing provider was able to reduce its workforce by five positions while still accelerating invoice processing. This meant invoices were sent to clients faster and with all necessary documentation, improving both speed and accuracy in billing.
Enhanced System Management and Independence
The comprehensive training and support provided by Newbury Partners empowered the internal team to understand and manage the BH1 system independently. This deep understanding of the system’s workings enabled the company to effectively troubleshoot issues, reducing reliance on external support and fostering greater confidence in their operations.
Superior Support and Positive Cultural Impact
The personalized and knowledgeable support from Newbury Partners exceeded the service previously received from other vendors. The team’s expertise and dedication not only improved system performance but also built strong, trusting relationships.
This positive experience had a meaningful impact on company culture, making Newbury Partners an indispensable extension of the healthcare staffing provider’s team.
The Impact
The successful implementation of Bullhorn One has delivered far-reaching benefits that extend well beyond immediate operational improvements, positioning the healthcare staffing provider for sustained growth and market leadership.
Strategic Business Transformation
With technology barriers removed and internal confidence strengthened, the organization now operates as a more agile, data-driven enterprise ready to scale in a competitive healthcare staffing market.
Enhanced Client and Candidate Relations
The shift from manual to automated workflows has allowed teams to redirect their focus toward strategic priorities – growing their client base, enhancing candidate experiences, and expanding their market presence.
The accelerated billing cycles and improved documentation have strengthened client relationships, reinforcing the organization’s reputation for reliability and professionalism in healthcare staffing.
Cultural Empowerment
From a cultural perspective, the technology transformation has fostered a sense of ownership and empowerment across the organization. Teams now navigate the Bullhorn ecosystem with confidence, making data-informed decisions and addressing challenges proactively.
This cultural shift has elevated team morale, enhanced cross-functional collaboration, and instilled a mindset of continuous improvement.
“The personalized support from Newbury Partners has been exceptional; they’ve become trusted advisors and true partners in our success. Working with Newbury Partners has been one of the best decisions.”
Healthcare Staffing Provider
Foundation for Future Growth
The partnership with Newbury Partners has positioned the healthcare staffing provider for long-term success. As they continue to leverage Bullhorn One’s advanced capabilities, they’re uncovering new opportunities to optimize operations and drive competitive advantage in healthcare staffing.
Transform your staffing operations
Looking to streamline operations and empower your team to work smarter? Modernize your middle office with Bullhorn One, customized and supported by Newbury Partners.
